At Jemtrac Furniture, we care about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website: https://jemtracfurniture.co.ke.

1. Information We Collect

When you use our website or make a purchase, we may collect the following information:

  • Personal Details: Name, phone number, email address, delivery address.
  • Payment Details: M-Pesa transaction ID, bank payment references (we do not store your full payment card information).
  • Order History: Details of products you have ordered from us.
  • Website Usage Data: Pages viewed, time spent, and how you interact with the site (via cookies and analytics tools).

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.
  • Communicate with you about your purchases, updates, or inquiries.
  • Improve our website and customer experience.
  • Send marketing messages (only if you opt in).
  • Ensure compliance with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.
However, we may share your data with:

  • Trusted third-party services such as delivery partners and payment processors — only for fulfilling your order.
  • Legal authorities, if required by law.

4. Data Security

We use industry-standard security measures to protect your data from unauthorized access, misuse, or loss. This includes secure website encryption (SSL) and access controls.

5. Cookies & Tracking

Our website uses cookies to enhance user experience, track website performance, and remember your preferences. You can manage cookie preferences through your browser settings.

6. Your Rights

As a customer, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Opt out of marketing communications at any time.

To exercise any of these rights, contact us directly using the details below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📍 Visit us: Ruai, Eastern Bypass, Nairobi
📞 Call us: 0704 593 179
📧 Email: info@jemtracfurniture.co.ke

By using our website, you agree to the terms of this Privacy Policy.