Welcome to Jemtrac Furniture. These Terms of Service (“Terms”) govern your use of our website https://jemtracfurniture.co.ke, our products, and services. By accessing or purchasing from our site, you agree to be bound by these Terms.

1. General

Jemtrac Furniture is an online and physical store based in Nairobi, Kenya. We sell home and office furniture to customers within Kenya. We reserve the right to update these Terms at any time without prior notice. Continued use of our services after changes means you accept the new Terms.

2. Product Information

We strive to ensure that all product descriptions, prices, and images on our website are accurate. However, slight variations may occur due to lighting, screen settings, or supplier updates.

  • Prices are listed in Kenyan Shillings (KES) and include applicable taxes.
  • All offers and discounts are subject to availability and may be withdrawn at any time.

3. Orders & Payments

  • Orders are confirmed only after full payment is received unless otherwise agreed.
  • We accept payments via mobile money, bank transfer, or other approved methods as displayed on the checkout page.
  • Jemtrac Furniture reserves the right to cancel any order at its discretion. If payment has been made and the order is canceled by us, a full refund will be issued.

4. Shipping & Delivery

Our Shipping Policy outlines delivery timelines, costs, and conditions.
For details, visit: https://jemtracfurniture.co.ke/shipping-policy/

5. Returns & Exchanges

We accept returns only for defective products, as per our Return Policy.
Exchanges are allowed within the stated timeframe.
For details, visit: https://jemtracfurniture.co.ke/return-policy/

6. User Responsibilities

By using this website, you agree:

  • To provide accurate and complete personal and payment information.
  • Not to misuse the site by introducing viruses, attempting to gain unauthorized access, or disrupting the website.
  • To comply with all applicable laws and regulations.

7. Limitation of Liability

Jemtrac Furniture shall not be held liable for:

  • Any indirect or consequential losses.
  • Delays in delivery due to circumstances beyond our control (e.g., weather, transport strikes).
  • Customer misuse or incorrect installation of furniture.

All products come with warranties as provided by the manufacturer or as stated during the sale.

8. Privacy

Your privacy is important to us. Please read our full Privacy Policy here:
https://jemtracfurniture.co.ke/privacy-policy/

9. Contact Us

For questions or clarifications regarding these Terms, feel free to reach out:

📍 Visit us: Ruai, Eastern Bypass, Nairobi
📞 Call us: 0704 593 179
📧 Email: info@jemtracfurniture.co.ke